Thoroughly happy with the customer service. My daughter waited until the last minute to remind me she needed character shoes. My daughter wears a 11.5 wide shoe and these are not easy to find. But DSW got the shoes shipped to us in s couple of days. My daughter gave a beautiful performance wearing her new character shoes.
My daughter has very wide feet and bunions and said the shoe is comfortable! She wears a size 7 street shoe and ordered a 7-1/2 Wide. The shoe fits perfectly and is very comfortable!
We really like the padded insole. Feels like walking on cotton.
Terrible quality shoes. I wore these shoes for a month before the bottom sole broke away from the leather shoe and left a large flap dangling from the bottom that shoe glue was not strong enough to repair. Three days later the elastic band holding the buckle to the leather snapped. Essentially, this shoe lasted a month before it was broken beyond wear and repair. I'd suggest a much more durable pair of heels unless you're looking to purchase for extremely minor dance purposes.
This store was very considerate and helpful in replacing the broken pair. They offer great customer service and it is not there fault that this shoe is terrible.
I loved the look of the shoes; however, I ordered it in 11W which is what I usually wear in other heels. These fit more like a 10.5B. Could not get them on. Just way too small.