DWC FAQ Page

Yes — the prices match exactly. What you see online is what you’ll find in our Orlando Superstore.

Absolutely. Bring your item(s) and order info. To save time, review our Return & Exchange Policy first.

If you purchased Package Protection, start a claim through your account. If you opted out, we unfortunately cannot replace lost or stolen packages. Here are next steps.

It means the brand will ship it to us once available. These items are final sale and typically take 1–12 weeks.

Yes! Orders over $100 ship free within the continental U.S. Just make sure your cart reaches that amount. This is our standard but we do seasonal offers throughout the year so be sure to sign up for our email list.

Most orders ship within 1–3 business days, Monday–Friday. Backorders ship separately at no additional charge (U.S. only). Please take into account holidays.

Yes! International orders ship complete once all items are ready. Customers are responsible any return shipping. Taxes, fees and VAT should be calculated at checkout.

Tights, undergarments, and clearance items are all final sale for hygiene reasons. Check our Sizing Guides if you’re unsure of your sizing. All links are below.

If your return brings you below the promo threshold, the free item’s value is deducted from your refund — unless you return the gift unused with tags attached.

All major credit cards, PayPal, Shop Pay, Apple Pay, Google Pay, and Venmo.

Yes — split your purchase into 4 payments with Shop Pay. Approval depends on Affirm.

Sales tax applies only to orders shipped to Florida addresses and Maryland at this time but more and more states are being added as necessary. Sales tax is always collected when using the SHOP app or buying in the Retail location.

Create a free DWC Rewards account. Earn points by shopping, reviewing products, and engaging with us.

Points expire after 12 months of inactivity.

Yes — rewards can stack with promo codes on most promotions.