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What is a Manual Return Authorization

A Manual Return Authorization is when you will need the assistance from our Customer Service team in order to facilitate a return or exchange.

Common reasons for a Manual Return:

- You prefer to pay for your own shipping or ship using a particular service.

- You are located outside of the United States of America (Contiguous U.S.)

- You are attempting to exchange a complicated item like Pointe Shoes.

- The Portal is down or you are having difficulties completing the process.

Please note: By not utilizing our Return/Exchange system, your refund and or exchange may be delayed and could result in an additional processing fee that will be deducted from your refund.

Don't want any delays or fees? Return for a site credit.