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What is a Manual Return Authorization

A Manual Return Authorization is when you will need the assistance from our Customer Service team in order to facilitate a return or exchange.

Common reasons for a Manual Return:

- You prefer to pay for your own shipping or ship using a particular service.

- You are located outside of the United States of America (Contiguous U.S.)

- You are attempting to exchange a complicated item like Pointe Shoes.

- The Portal is down or you are having difficulties completing the process.